Breakthrough Marketing 

Five Tips on Hiring Messaging Help

Having written last on the "5 DIY B2B Messaging Mistakes" I've decided to address another challenge, hiring "Messaging Help", that consultant, agency or firm that's gonna help you get it right. And while I admit I have a biased view here, in the sense that I am a...

read more

Five DIY Messaging Mistakes Start-ups Make

Messaging, after product and funding, is arguably the third key thing to get right for early stage B2B start-up success. Yet just the other day, a friend of mine who is a well respected Venture Capitalist said to me, "You know Ken, most of our early stage company...

read more

Creepy Customer Care, Thanks But No Thanks?

Get Out and Engage! - Why You Need Both Customer Empathy AND Intimacy to Drive Aligned Engagement Do you know what keeps your customers up at night? What gets them excited in the morning? Have you walked in their shoes? Do you seek to understand before being...

read more

Five Bad Messaging Habits Every B2B Brand Should Break

In my post of November 4th, I outlined the Five Messaging Habits of Highly Successful B2B Brands, in this post I'll take on 5 Bad Habits to Break. If you'd like to learn more, watch my free recorded Webinar on this topic. We all have bad habits, both in our personal...

read more

The 5 Messaging “Habits” of Highly Effective B2B Brands

View the recording of my 5 Habits Webinar here Market Leaders do it better! When you are a follower, it feels like you are pushing a boulder uphill while your rival leader is like a snowball rolling down. So what are some of the messaging habits that Market Leaders...

read more

“Filming” Your Blockbuster B2B Go To Market Story

Much is made by many including myself of getting your go to market narrative and value messaging nailed. SO IMPORTANT. Without a great story and value messaging, you can NEVER reach and leverage Message-Market Fit and achieve and grow market leadership. Aligning your...

read more

Customer Nirvana – What IS Beyond Customer Success?

It's become cliche' to talk these days about Customer Success.  As companies scale beyond the first 50-100 customers, they often shift from a simple support mindset to a customer success one.  They implement technology, appoint a VP or Director of Customer...

read more

Make Your B2B Messaging an 8 Layer Cake!

I recently read an article in the Harvard Business Review called "The B2B Elements of Value" by Almquist, Cleghorn and Sherer, 3 Bain and Company consultants from San Francisco.  It's a long somewhat complex article with one big take away for me, B2B buyers are people...

read more

Message-Market Fit Trumps Product-Market Fit?

Product - Market Fit is an important concept in very early stage start-ups.  It is the thing that is perceived by founders and investors alike as THE milestone to signify that customers want the product and it is time to accelerate growth investments.  As Marc...

read more

The New Math of Competitive Differentiation, 7 – 1 = 3!

New Math: 7 - 1 = 3.  Stick with me here all you quant types! How many times have you seen this drawing in a piece of marketing? And the pitch goes something like this, "We are the only ones who can give you D, which is super amazing, because only we have A, B and C,...

read more

Politics, The End of Truth and What B2B Marketers Can Learn…

(Authors note: It's no secret among my friends and family that I have a preference between the two candidates in this election.  However, I have tried to keep politics out of my business communications, and this blog will NOT try to be a case for voting for either of...

read more