I recently passed my 5 yr anniversary as a B2B marketing consultant in Silicon Valley and beyond. In that time I’ve met some amazing CMOs and CEOs. B2B Marketing is a never ending multi-layered multi-disciplinary challenge. One , as I described to my daughters 4th...
Why Features and Benefit Marketing and Selling is Broken, and What to Do About It
Need feature benefit is the time tested sales and marketing technique that starts with a specific need, links a feature your product or service has to that need, and then proposes an expected benefit to be had. This worked great 10 years ago in what I call the age of...
3 Paths to Category and Market Leadership: Flashmobs, Parades and Movements
Market leadership is a very desirable position, there's no question about it. However, new entrants are really faced with an uphill battle in establishing market leadership. First of all, there is often an established category and leader. Second, in general, B2B...
Why Context Is King in Today’s B2B Tech Markets? – Part 3 Putting it together into Our Viewpoint
As we saw in part 1 of this series, B2B Technology marketers are dealing with a new reality. Information is abundant, Alternatives are Many and in response, Buyers are now fiercely independent and highly networked. Proving ROI means nothing except a check box, if you...
Why Context Is King in Today’s B2B Tech Markets? – Part 2 -Re-invent Your Messaging
The second dimension of my Viewpoint is the articulation of a re-invented solution, which is covered in depth in this blog. To quickly recap, this blog argued that you can re-invent your solution along 3 dimensions, Approach, Innovation and Mindset or AIM; show...
Why Context Is King in Today’s B2B Tech Markets? – Part 1 -Three Critical Changes to the Market
In this short series of blogs, I'll be applying my Viewpoint framework to explain why I think context, yes what I call Viewpoint, is so critical to Breakthrough, High Velocity B2B Marketing. With deference to my friend and mentor Matt Church, who taught me not be...
Three “cies” to Impactful Corporate Story Telling
Why do some companies, like FireEye, Zuora, and others raise their stories above the crowd, and get listened to and even obsessed over by prospects and customers alike? I think it comes down to these simple, yet powerful three "cies": Consistency Veracity Ferocity...
Should Your B2B Website Really Be a Buying App?
I was in a client meeting yesterday, and a very interesting thing happened. As we were reviewing website, the UE Web guy pulled up the Basecamp website. After reviewing this site, which is pretty unique in its streamlined direct marketing approach, he said, "In many...
Forget Your Chief Content Officer, Who’s Your Chief Context Officer?
A quick Google of"Chief Content Officer" finds millions of entries, a wikipedia page and links to passionate blogs about the need for enterprises to have a CCO who can be the "corporate executive responsible for the digital media creation and multi-channel publication...
Another Problem with Value
As I've blogged about here, marketers, especially high tech B2B marketers always overvalue value. We tend to be enamored with the feature, function and benefits of our products and services. And while I don't want to rehash the five reasons I've previously outlined,...
Salesforce Changes Viewpoint Again, What’s Going On????
Salesforce, the granddady of them all in Cloud Computing, has shifted Viewpoints again. On August 31st of 2011, Salesforce announced the "Social Enterprise" -" Our social enterprise vision fundamentally changes how companies collaborate, share and manage...
AIM STEEP to Build Breakthrough Viewpoint Part 3 – It’s a Brave New World –
Introduction This is part 3 of a 3 part series on the mechanics of building Breakthrough Viewpoint. This series is a "how to" guide to creating the 4 types of Breakthrough Viewpoints as described in this post - Trendspotting, Better Mousetrap, All Pain No Gain and...
AIM STEEP to Build Breakthrough Viewpoint – Part 2
Introduction: In part 1 of this blog series on Viewpoint, we explored the Y axis of the KJR Viewpoint framework, repeated below and discussed using the STEEP analysis method to label the Y-axis and defined point A, the "Trendspotting" Viewpoint. In this blog, we will...
AIM STEEP to Build Breakthrough Viewpoint – Part 1
Introduction In my previous blog, Standing out - 4 Types of Viewpoint That Can Get You Noticed I discussed how to find 4 spots on my Viewpoint Framework that can powerfully set you apart in the market and get you noticed. The framework looks like this: ...
Standing out – 4 Types of Viewpoint That Can Get You Noticed
(Ken's note: This blog is part of a series of blogs on Viewpoint. After reading this introduction, you may want to check out my step by step guide on developing your Viewpoint, a 3 part series of blogs called - AIM STEEP to Build Breakthrough Viewpoint.) As I've...
In Honor of Combat Post Keating – Three Lessons To Learn from The Afghanistan Front
In his haunting and inspiring book, "The Outpost - An Untold Story of American Valor", Jake Tapper (@jaketapper) tells the story of the brave soldiers who gave their lives and honor to defend Combat Outpost (COP) Keating in the remotest part of Afghanistan, near the...
Charting the Customer Journey…
I've been thinking about maps a lot lately. Not the maps you find on Google or Mapquest, but the kind you might find on the whiteboard of many successful or fledgling SaaS companies today, a map of the Customer Journey. Customers today come in to services in many...
Chasm, What Chasm? Three Trends Collapsing the Technology Adoption Lifecycle
I've been wondering a lot lately about the Technology Adoption Lifecycle and Geoffry Moore's classic Crossing the Chasm. I believe that we are seeing the Chasm obliterated by technology and cultural changes. I see three inter-related trends that are driving this...
Salesforce.com and Three Other Companies Getting Viewpoint Right!
When I talk about Viewpoint, the first question I usually get is, "well, who does this well?" The godfather of Viewpoint in the new era of cloud computing is clearly Salesforce.com. As I have written here, SalesForce.com's "The End of Software" created a unique and...
Three Things You Should Forget about B2B Sales and Marketing
Sometimes the things we forget are as important as those we remember. Well, here's 3 things I think we would all do to forget in our B2B go to market strategies... 1) Demo only when qualified - NO - Buyers come in MANY shapes and sizes, with MANY email addresses, and...
Adopting a Cloud Mindset – Unleashing Enterprise Cloud Adoption
(This post was originally written as a contribute piece for Nimsoft's Modern IT Blog, but I thought it would fit well here too - Enjoy) Much has been written here, and in many blogs, about Cloud Adoption. However, most of this has focused on the tangible and critical...
Eat this Dog Food – Experience Marketing, Dogfood, Stone Skipping and More
Jim Barksdale is a pretty quotable guy, work for him for a few years like I did at Netscape and you leave with a small library of "Barksdalisms" that just stick with you. One of Jim's sayings was, "It ain't dogfood unless the dog comes off the porch to eat it..."....
5 Ways You Better Be Above Average – Winning Marketing in a Global, High Velocity Marketplace
Talking about his new book, “That Used to Be Us,” at a recent speech at the Stanford Graduate School of Business, best selling author Thomas Friedman said, “Average is over. Everyone must define and develop their extra, that unique value add that justifies, in this...
The Demise of Marketers, the Rise of Coders – Eh, I think NOT!
Andrew Chen's recent blog post entitled - Growth Hacker is the New VP of Marketing certainly got my attention and was one of the most intriguing post I've read in months. Andrew essentially writes an obituary for Marketers, saying they are going the way of the...
Mind The Gaps – 3 Gaps to High Velocity Pipeline, and How to Bridge Them To Success
When I used to go to London often and ride the Underground, the constant refrain seen was "Mind The Gap". Mind the Gap or you could suffer some unmentionable and clearly gruesome fate. As Online software service providers of all flavors try to create high velocity...